Terms & Conditions

Last Updated: January 15, 2026

1. General Agreement

By booking a class, purchasing a membership package, or entering the studio facility of PT Prana Harmoni Nusantara ("PranaFlow Sanctuary"), you agree to abide by these Terms & Conditions.

2. Punctuality & Studio Doors

To maintain a tranquil environment for meditation and safe physical warm-up, studio doors close promptly at the scheduled class start time. Late arrivals after the door is locked will not be permitted to enter to prevent disruption, and the class credit will be forfeited. Please arrive 10–15 minutes beforehand.

3. Booking & 12-Hour Cancellation Policy

• All group sessions (especially Allegro 2 Reformer slots limited to 8 students) must be reserved in advance through our online schedule or WhatsApp concierge.
• Cancellations or rescheduling must be submitted at least 12 hours prior to the scheduled class time.
• Cancellations made less than 12 hours prior ("late cancel") or no-shows will result in automatic deduction of that session credit.

4. Package Validity & Transferability

• Trial Passes: Valid for 14 calendar days from the date of activation. Non-refundable and non-transferable.
• 10-Class Packs: Valid for 90 calendar days from activation. May be shared with one designated family member or friend upon prior written notice to reception.
• Monthly Unlimited: Valid for 30 consecutive calendar days. Strict personal pass; cannot be shared or transferred.
• Package expiration dates cannot be extended except in certified cases of medical illness or overseas travel lasting longer than 14 days, supported by valid documentation.

5. Physical Safety & Health Waiver

Yoga and Pilates involve physical movement, stretching, and resistance. You acknowledge that you are physically fit and capable of participating in these exercises. Please notify instructors before the session starts regarding any pre-existing health considerations (e.g. pregnancy, joint injuries, spinal disc conditions, or cardiovascular concerns). Participants are encouraged to listen to their own bodily limits and refrain from pushing past painful strain.

6. Studio Etiquette & Cleanliness

• Mobile phones must be switched to silent mode and stored inside locker rooms. Calls inside yoga and meditation halls are strictly prohibited.
• Non-slip grip socks are required for all Reformer Pilates sessions for hygiene and safety. Grip socks are available for purchase at reception.
• We observe a zero single-use plastic rule. Please use personal reusable water bottles or our lounge glassware.

7. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising shall be resolved through amicable mediation or through the District Court of South Jakarta (Pengadilan Negeri Jakarta Selatan).